The Newport based agency Convey Group received three awards at the prestigious ESTAS Customer Service Awards 2022, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of a sellout 1,200 guests.
For the second year in a row, Convey Group were named the best conveyancers in Wales and also won the award for ‘best in county’ for Newport where our offices are headquartered.
Managing Director Lloyd Davies also picked up the coveted Silver award for National Conveyancing Group.
Now in their 19th year the awards, which are powered by ESTAS own customer review platform, recognise the conveyancers, agents and brokers for customer service based on ratings from clients who have been through the whole moving experience. This year’s results were calculated from over 200,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “I’ve said it many times but the work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and hard work that goes into your job. Spencer concluded
“Its your passion for what you do that makes The ESTAS the most important day in the property calendar every year.”
Conveyancers were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Conveyancing Office in the UK.
Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award a conveyancer, agent or mortgage broker can win in the property industry.”