Convey Law picked up a gold National Client Service Award at the ESTAS Conveyancing Awards in October 2018. The ESTAS are the UK’s largest independent customer service feedback and awards scheme for the property industry.
The ESTAS winners are based purely on feedback received from clients. So we were pleased to see the excellent customer service we strive for reflected in a 97.6% rating from hundreds of customer responses on the ESTAS website.
The ratings are provided by customers including vendors (sellers), home buyers, tenants, landlords, clients of conveyancers and mortgage brokers when completing an online survey.
The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience:
“The ESTAS are special awards, because shortlisted and winning firms are selected purely on the service you deliver to your clients, real feedback from real customers experiencing real service. I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”